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아시아 Hub국제공항 고객만족에 영향을 주는 품질요인 분석 -국제공항 시스템 품질, 정보품질을 중심으로-
An Analysis of Quality Factors Influencing the Satisfaction of Asian Hub International Airports`s Customers -Focused on International Airport Systems Quality and Information Quality-
이정현 ( Jung Hyun Lee ) , 장대성 ( Dae Sung Chang ) , 김민수 ( Min Su Kim )
한일경상논집 51권 93-123(31pages)
UCI I410-ECN-0102-2012-800-002529516
* 발행 기관의 요청으로 이용이 불가한 자료입니다.

The Purpose of this research was to investigate how the quality of the hub international airport`s systems and the quality of the airport`s information influence the satisfaction of the customers of the international Hub airports. Mother purpose was to find out which of these two quality factors plays greater or lesser roles in influencing the customers of the airport by examining the causal relationship between customer satisfaction and two quality factors mentioned above. The results of this study shows that the airport systems` quality influenced positively the satisfaction of the hub international airports` customers but the airport information quality did not influence.

[자료제공 : 네이버학술정보]
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