3.138.110.119
3.138.110.119
close menu
KCI 등재
외식업근무자의 고용불안이 직무스트레스와 서비스성과에 미치는 영향 -다수준 분석을 적용한 조직지원 풍토의 영향-
The Effects of Job Insecurity on Job Stress and Service Performance in the Food Service Industry: A Multi-Level Analysis on the Moderating Effects of Organizational Support Climates
이경은 ( Kyung Eun Rhee ) , 김영국 ( Young Gook Kim )
관광학연구 34권 7호 111-132(22pages)
UCI I410-ECN-0102-2015-300-002101817
* 발행 기관의 요청으로 이용이 불가한 자료입니다.

This study investigated the effect of organizational support climates on the relationship between job insecurity, job stress and service performance in the food service industry. Data were collected from 207 individuals of 32 restaurants and hierarchial linear modeling(HLM) was used to test research hypotheses. Results indicated that at the individual-level, job insecurity was positively related to job stress, while job stress was found to be negatively correlated with service performance. Result also showed that at the organizational levels, coworkers`` support climate, supervisory support climates, and social support climates were negatively related to job stress. Moreover, the organizational support climate was proved as a moderator in the relationship between the job insecurity and the job stress. Results from this study suggested that the organizational support climates might actually contribute to service performance by decreasing the job stress in the food service industry.

[자료제공 : 네이버학술정보]
×