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논문검색은 역시 페이퍼서치

> 한국일본언어문화학회 > 일본언어문화 > 33권 0호

日本言語 : 日本人觀光客の口コミから見る日韓謝罪文化の 比較 -ミスに對して『謝罪がなかった』事例から-

A Difference in Apology Language Culture between Japan and Korea -Based on the Content of "Complaints" by Japanese Tourists-

지전우미자 ( Mochida Yumiko )

- 발행기관 : 한국일본언어문화학회

- 발행년도 : 2015

- 간행물 : 일본언어문화, 33권 0호

- 페이지 : pp.31-45 ( 총 15 페이지 )


학술발표대회집, 워크숍 자료집 중 1,2 페이지 논문은 ‘요약’만 제공되는 경우가 있으니,

구매 전에 간행물명, 페이지 수 확인 부탁 드립니다.

5,000
논문제목
초록(외국어)
This study analyzed for the content of the "complaints" in Korea trip by Japanese tourists, in particular, focused on their feeling as "trouble, or problem" in the customer service scenes, and the service provider``s response to it, and investigated by targeting the customer``s reviews on the internet. The writer considered the typology (classification), similarities and features focusing on "no apology" or "the way of apology", and targeted the difference of "apology culture" between Korea and Japan for the consideration as one of the factors which cause the "complaints". Also, the writer picked up the case that the "complaints" were resolved because of the "apology act", and pointed out the importance of apology for Japanese customer. Through this research, the Japanese response or not is important to the South Koreans is dealing with matters that it became clear. It became clear that the importance is "whether there is one``s reaction to complaints or not" for Japanese people, on the other hand, "whether there is one``s dealing with the complaints or not" for Koreans people through this study. From the result above, the writer examined about "presence or absence of the reaction for Japanese people" and "Korean people``s unresponsive, or silence" furthermore, and expanded the target of study as far as "the silence of the Korean culture" and "the response to the apology".

논문정보
  • - 주제 : 어문학분야 > 일어일문학
  • - 발행기관 : 한국일본언어문화학회
  • - 간행물 : 일본언어문화, 33권 0호
  • - 발행년도 : 2015
  • - 페이지 : pp.31-45 ( 총 15 페이지 )
  • - UCI(KEPA) : I410-ECN-0102-2016-730-000603407
저널정보
  • - 주제 : 어문학분야 > 일어일문학
  • - 성격 : 학술지
  • - 간기 : 계간
  • - 국내 등재 : KCI 등재
  • - 해외 등재 : -
  • - ISSN : 1598-9585
  • - 수록범위 : 2002–2019
  • - 수록 논문수 : 979