재택근무제 이용자의 전반적인 직무 혹은 직업만족도에 관한 선행연구들 중에서, 재택근무이용 만족도의 영향요인에 관한 직접적인 실증연구는 거의 없는 수준이다. 여러 영향 변수들 중에서, 본 연구에서는 재택근무이용자의 가족부양의무(어린 자녀 혹은 노부모 돌봄 의무)와 조직에서 제공하는 돌봄 지원 프로그램(어린 자녀 혹은 노부모)에 관한 만족도가 재택근무이용 만족도와 어떤 관계가 있는 지에 대해서 통계적 분석을 제시하고 있다. 분석 결과, 가족부양의무가 있는 재택근무 이용자 집단이 그렇지 않은 집단보다 재택근무이용 만족도가 낮게 나왔으며, 돌봄지원 프로그램에 대한 만족도가 높을수록 재택근무이용 만족도 역시 높은 것으로 나타났다.

Beyond the context of a teleworker`s overall job satisfaction, very few studies have focused particularly on a teleworker`s satisfaction with teleworking arrangement itself. As a result, public managers, practitioners and public administration scholars do not have data regarding the factors that may be associated with federal teleworkers` satisfaction levels with teleworking. To address, the main purpose of this study is to empirically examine the association of federal government teleworkers` family responsibilities (i.e., child and elder care obligations) and satisfaction levels with the dependent care programs provided by their organizations with their teleworking satisfaction levels. The empirical analysis of this study demonstrates that federal teleworkers who have child and elder care obligations exhibited lower levels of teleworking satisfaction than did the teleworkers who do not have such obligations. The study also supports that federal teleworkers with higher levels of satisfaction with their child and elder care programs reported higher levels of teleworking satisfaction. The empirical findings, theoretical and managerial implications, and limitations of this research with suggestions for future teleworking research are thoroughly discussed in this article.