연구배경 본 연구의 목적은 미용종사원의 감정노동, 직무만족, 이직의도간의 관계를 살펴보고, 감정노동과 이직의도의 관계에서 직무만족의 매개효과를 분석하여 이직의도를 감소시킬 수 있는 방안을 제시하는 것이다. 연구방법 독립변수로 감정노동, 종속변수로 이직의도, 매개변수로 직무만족을 설정하였다. 미용실 직원 204명을 대상으로 설문을 진행하였다. SPSS와 AMOS를 사용하여 분석을 실시하였다. 연구결과 감정노동→직무만족 경로는 부(-)의 영향, 직무만족→이직의도는 부(-)의 영향, 감정노동→이직의도는 정(+)의 영향을 미치고 있었다. 감정노동이 이직의도에 미치는 영향에 대한 직무만족의 매개효과를 분석한 결과, 부분매개효과를 보이고 있었다. 결론 근무환경의 개선이 필요하며, 미용실 종사원의 자존감을 향상시키기 위한 교육이 필요하다. 또한 불량고객에 대한 철저한 고객관리 및 적극적인 대응방안이 필요하다.

Background The purpose of this research is to take a look at the relationships between the emotional labors, the job satisfaction, and the intentions to change the jobs of the beauty treatment employees and to present a plan for reducing the intentions to change jobs by analyzing the mediating effects of the job satisfaction in the relationship between the emotional labor and the intention to change the job. Methods Emotional labor as an independent variable, intention to change the job as a dependent variable, and job satisfaction as parameters. A questionnaire was conducted on 204 employees of the beauty salon. SPSS and AMOS were used for analysis. Result The route from the emotional labor to the job satisfaction had the negative (-) influence, the route from the job satisfaction to the intention to change the job was showing a negative (-) influence, and the route from the emotional labor to the intention to change the job was having a positive (+) influence. As a result of analyzing the mediating effects of the job satisfaction regarding the influences of the emotional labor to the intention to change the job, it was showing a partial mediating effect. Conclusion As a result, the improvement of the working environment is necessary. And the education for improving the self-regard of the employees at the beauty parlors is necessary. Also, the meticulous customer management and the plans for the active coping regarding the bad customers are necessary.