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항공사 객실승무원의 자아탄력성, 직무스트레스와 이직의도의 관계에 관한 연구
A Study on the Relationship between Ego-resilience, Job Stress and Turnover Intention of Airline Cabin Crew
정태연 ( Taeyoun Jung ) , 이세훈 ( Saehoon Lee )
관광경영연구 91권 99-118(20pages)
UCI I410-ECN-0102-2021-300-000274610
* 발행 기관의 요청으로 이용이 불가한 자료입니다.

The purpose of this study was to investigate the relationship between Ego-resilience, Job Stress and Turnover Intention of Airline Cabin Crew. For the purpose of study, 210 survey questionnaires were distributed among the cabin crews who are working for airline industry from 1st Jul, 2019 to 12th Jul, 2019. Due to the reliability of data, 8 samples were discarded and 202 samples were put to actual analysis. In order to accomplish the purpose of the study, the researcher conducted and analyzed by using SPSS Ver. 21.0 statistics package. The results of the study are as follows. First, the Ego-resilience which consists of self-confidence and efficient interpersonal relationships had significant effects on Job Stress. Secondly, the Job Stress had significant effects on turnover intention. Thirdly, the Ego-resilience which consists of self-confidence and efficient interpersonal relationships had significant effects on turnover intention. This study shows that development and education of cabin crew 's ego - resilience improvement program can cope with job stress situation and prevent early turnover intention.

Ⅰ. 서 론
Ⅱ. 이론적 배경
Ⅲ. 연구설계
Ⅳ. 실증분석
Ⅴ. 결 론
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