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> 관광경영학회 > 관광경영연구 > 102권 0호

코로나19로 인한 대학의 원격수업품질과 강의만족의 구조적 관계연구: 커뮤니케이션 조절효과를 중심으로

A Study on the Structural Relationship between the Quality of University On-line Class and Lecture Satisfaction Due to COVID-19: Focusing on the Moderating Effect of Communication

양진연 ( Jinyoun Yang ) , 문상정 ( Sangjeong Moon )

- 발행기관 : 관광경영학회

- 발행년도 : 2021

- 간행물 : 관광경영연구, 102권 0호

- 페이지 : pp.305-330 ( 총 26 페이지 )


학술발표대회집, 워크숍 자료집 중 1,2 페이지 논문은 ‘요약’만 제공되는 경우가 있으니,

구매 전에 간행물명, 페이지 수 확인 부탁 드립니다.

6,600
논문제목
초록(외국어)
The purpose of this study is to verify the moderating effect of communication on structural relationships between lecture satisfaction and COVID-19 class quality (contents quality, system quality) perceived by university students. To achieve the purpose of this study, a questionnaire survey was conducted with students who took lectures in the form of distance learning (online classes) at K University located in Gyeongsangnam-do, South Korea. As for the sampling method, convenience sampling was used, and the survey was conducted for a period of about one month from May to June 2020. 210 questionnaires were distributed, and 184 copies among them were used as data for analysis. Results of analysis using the IBM SPSS Statistic 20.0 program and the AMOS 20.0 program are as follows: First, it was found that COVID-19 class quality (contents quality, system quality) perceived by the university students had positive (+) influencing relationships with lecture satisfaction, and thus Research Question 1 and Research Question 2 were accepted. Second, it was found that communication had a moderating effect on the relationship between lecture satisfaction and contents quality perceived by the university students, and thus Research Question 3 was accepted. Lastly, as a result of analysis carried out to test whether the relationship between lecture satisfaction and system quality perceived by the university students varied according to the levels of communication, no significant difference was found between two models, and thus Research Question 4 was rejected. From this study, it was confirmed that although among COVID-19 class quality, as for contents quality that can be controlled by the instructor, the maximum performance management is made possible by using communication between the instructor and the learner, as for system quality that cannot be controlled by the instructor, performance management is difficult despite the instructor's communication efforts. Therefore, it is stressed that at the level of education quality management, education service providers' active investment in improvement in the quality of education system as well as the persistent improvement of the system is required, and it is suggested that the instructor's ability in communication management is important particularly in such a learning environment as COVID-19.

논문정보
  • - 주제 : 사회과학분야 > 관광학
  • - 발행기관 : 관광경영학회
  • - 간행물 : 관광경영연구, 102권 0호
  • - 발행년도 : 2021
  • - 페이지 : pp.305-330 ( 총 26 페이지 )
  • - UCI(KEPA) :
저널정보
  • - 주제 : 사회과학분야 > 관광학
  • - 성격 : 학술지
  • - 간기 : 격월
  • - 국내 등재 : KCI 등재
  • - 해외 등재 : -
  • - ISSN : 2092-528X
  • - 수록범위 : 1997–2021
  • - 수록 논문수 : 1988