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> 병원간호사회 > 임상간호연구 > 18권 3호

간호사가 지각한 병원조직의 내부마케팅 수행도, 감정노동, 직장-가정 갈등이 이직의도에 미치는 영향

Impact of Internal Marketing Activity, Emotional Labor and Work-Family Conflict onTurn-Over of Hospital Nurses

손연정 ( Youn Jung Son ) , 박수경 ( Soo Kyung Park ) , 공성숙 ( Seong Sook Kong )

- 발행기관 : 병원간호사회

- 발행년도 : 2012

- 간행물 : 임상간호연구, 18권 3호

- 페이지 : pp.329-340 ( 총 12 페이지 )


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논문제목
초록(외국어)
Purpose: This study was done to identify internal marketing activity, emotional labor and work-family conflict that influence turn-over in hospital nurses. Methods: Participants were 513 nurses from 2 general hospitals in Chung-nam and Gyeonggi Provinces, South Korea. Data were collected from September 1 to 30, 2011 using self-report questionnaires. Stepwise multiple regression was used to identify association between variables. Results: The mean score for internal marketing activity was 94.7±14.7, emotional labor, 31.4±5.5, work-family conflict, 19.6±4.1, and turn-over, 13.7±3.4. After adjusting for general characteristics, stepwise multiple regression showed that work-family conflict (β=.20, p<.001), marketing activity (β=-.21, p<.001), and emotional labor (β=.22, p<.001) were associated with turn-over. These predictors accounted for 33% of variance in turn-over. Conclusion: The results of this study show that work-family conflict was the most influential predictor indicating a need for the development of strategies to reduce work-family conflict and emotional labor. At the same time internal marketing activity should be supported in the hospital by analyzing the needs for nurses. Also career development programs and mentor systems will be useful for effective manpower management and quality improvement of nursing services.

논문정보
  • - 주제 : 의약학분야 > 간호학
  • - 발행기관 : 병원간호사회
  • - 간행물 : 임상간호연구, 18권 3호
  • - 발행년도 : 2012
  • - 페이지 : pp.329-340 ( 총 12 페이지 )
  • - UCI(KEPA) : I410-ECN-0102-2013-510-002329757
저널정보
  • - 주제 : 의약학분야 > 간호학
  • - 성격 : 학술지
  • - 간기 : 연3회
  • - 국내 등재 : KCI 등재
  • - 해외 등재 : -
  • - ISSN : 1598-9186
  • - 수록범위 : 1995–2022
  • - 수록 논문수 : 802